Shipping Policy
Effective Date: [05/08/2026]
At Carat Legacy, every piece of jewellery is crafted with precision and care. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing
Once your order is confirmed and payment is successfully received, we begin processing your order.
For customized or made-to-order jewellery, manufacturing will begin only after the design and specifications have been approved by the customer.
Processing times vary depending on the product and level of customization.
2. Manufacturing Timeline
Estimated production times:
Actual production times may vary depending on design complexity and material availability.
3. Shipping Coverage
We currently ship across India.
For international shipping enquiries, customers may contact our support team before placing an order.
Availability of international shipping is subject to applicable laws, customs regulations, and courier service availability.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, Carat Legacy may offer complimentary shipping on selected products or promotional campaigns.
5. Delivery Timeline
Estimated delivery after dispatch:
Delivery timelines are estimates and may be affected by circumstances beyond our control.
6. Secure Packaging
Every order is carefully packed to ensure safe delivery.
Our packaging is designed to protect jewellery during transit while maintaining the premium unboxing experience expected from Carat Legacy.
7. Insured Shipping
Where applicable, high-value shipments may be insured during transit until successfully delivered to the customer.
8. Order Tracking
Once your order has been dispatched, you will receive shipment details, including tracking information, through your registered email address, SMS, or WhatsApp, where available.
9. Delivery Attempts
Customers are requested to ensure that someone is available at the delivery address to receive the package.
If delivery cannot be completed after multiple attempts by the courier partner, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.
10. Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Carat Legacy shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.
11. Damaged Packages
If your package appears damaged or tampered with upon delivery:
We will work with the courier partner to investigate and assist you in resolving the issue.
12. Delays Beyond Our Control
Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:
In such situations, we will make reasonable efforts to keep customers informed.
13. International Orders (If Applicable)
Customers are responsible for any customs duties, taxes, import charges, or other fees imposed by the destination country, unless otherwise stated.
Carat Legacy is not responsible for delays caused by customs clearance procedures.
14. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Carat Legacy
Website: https://caratlegacy.com
Email: support@caratlegacy.com (Replace if different.)
Phone / WhatsApp: +91 88844 40713
Address: JP Nagar, Bengaluru, Karnataka, India (Update with your complete business address.)
