Privacy policy

Privacy Policy

Effective Date: [05/08/2021]

Welcome to Carat Legacy ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://caratlegacy.com, interact with our services, or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We may collect the following information when you use our website or contact us:

Personal Information

  • Full Name 
  • Email Address 
  • Mobile Number 
  • Billing Address 
  • Shipping Address 
  • Payment-related information (processed securely by our payment partners) 
  • Order history 
  • Communication preferences 

Jewellery Customization Information

When requesting customized jewellery, we may collect:

  • Ring size 
  • Preferred metal 
  • Preferred gemstone or diamond 
  • Design preferences 
  • Engraving requests 
  • Reference images or files voluntarily shared by you 

Technical Information

When you visit our website, we may automatically collect:

  • IP Address 
  • Browser type 
  • Device information 
  • Operating system 
  • Pages visited 
  • Time spent on our website 
  • Cookies and analytics data 


2. How We Use Your Information

We use your information to:

  • Process and fulfil orders 
  • Deliver products and services 
  • Provide customer support 
  • Respond to enquiries 
  • Process custom jewellery requests 
  • Improve our website and customer experience 
  • Send order updates 
  • Send promotional communications (only where permitted or with your consent) 
  • Detect fraud and maintain website security 
  • Comply with legal and regulatory obligations 


3. Payment Information

Payments made through our website are processed by secure third-party payment providers.

Carat Legacy does not store your complete debit card, credit card, UPI PIN, or net banking credentials on our servers.

Payment providers may collect and process information according to their own privacy policies.


4. Cookies and Analytics

We use cookies and similar technologies to:

  • Remember your preferences 
  • Improve website functionality 
  • Measure website performance 
  • Understand visitor behaviour 
  • Enhance user experience 

You may manage cookie preferences through your browser settings. Some website features may not function correctly if cookies are disabled.


5. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our business, including:

  • Payment gateway providers 
  • Shipping and logistics partners 
  • Technology and hosting providers 
  • Marketing service providers (where applicable) 
  • Government authorities when required by law 

These parties receive only the information necessary to perform their services.


6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your data, no online system can guarantee absolute security.


7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders 
  • Provide customer support 
  • Maintain business records 
  • Meet legal, accounting, and regulatory requirements 

When information is no longer required, it will be securely deleted or anonymized where appropriate.


8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information 
  • Correct inaccurate information 
  • Request deletion of your information (subject to legal obligations) 
  • Withdraw consent for marketing communications 
  • Request information regarding how your data is processed 

Requests may be made using the contact details below.


9. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those third parties.


10. Children's Privacy

Our website is not intended for individuals under the age of 18 without the supervision or consent of a parent or legal guardian.

We do not knowingly collect personal information from children.


11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or website functionality.

The latest version will always be published on this page with the updated effective date.


12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Carat Legacy

Website: https://caratlegacy.com

Email: support@caratlegacy.com (Replace if different.)

Phone / WhatsApp: +91 88844 40713

Address: JP Nagar, Bengaluru, Karnataka, India (Update with your complete business address.)